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E-commerce businesses often face high cancellation rates for Cash-on-Delivery (COD) orders. BotSailor solves this by enabling you to automatically verify COD orders via WhatsApp before processing them. This not only improves order confirmation rates but also filters out fake or unintentional purchases.
What is WooCommerce/Shopify Automation?
The WooCommerce/Shopify Automation feature in BotSailor allows you to automate transactional messages on WhatsApp based on customer actions in your online store. Whether it's confirming a Cash-on-Delivery (COD) order or notifying a customer after a successful purchase, this module connects directly to your WooCommerce or Shopify API to send timely, personalized WhatsApp messages.
You can choose between:
Order Notification: Send a message after a successful order is placed.
COD Verification: Prompt customers to confirm or cancel their Cash-on-Delivery order.
This automation reduces manual intervention, improves delivery rate, and enhances customer satisfaction all through WhatsApp, the most preferred messaging app globally.
What is WhatsApp COD Verification?
WhatsApp COD verification is an automation workflow built into BotSailor that instantly sends a verification message to customers who place COD orders on your WooCommerce store. It prompts them to confirm or cancel the order by tapping a button directly in the WhatsApp message.
Why Use WhatsApp for COD Verification?
✅ Real-time customer response
✅ Higher order confirmation rates
✅ Reduced operational overhead
✅ Fewer returns and fake orders
✅ Streamlined customer experience
Before proceeding with this guide, make sure that you have connected your WooCommerce store with BotSailor. You can visit our “this article” (insert link here) to learn how you can integrate WooCommerce with your BotSailor.
🔹 Step 1: Navigate to Message Templates
From the left menu, go to Bot Manager under WhatsApp.
Choose your bot from the bot list (e.g., Anni Solutions Chat).
Click on Message Template to manage WhatsApp templates.
🔹 Step 2: Create and Sync WhatsApp Default Template
If you want to create your own COD verification message instead of using the system template, follow these steps:
These templates are pre-configured and approved for COD automation.
🔹 Step 3: Access WooCommerce/Shopify Automation
Go to WC/Shopify Automation under your bot settings.
Click Create to start a new automation campaign.
🔹 Step 4: Create COD Verification Campaign
Fill in the campaign details as follows:
Campaign Name: Set a unique name (e.g., woo cod).
Store Type: Choose WooCommerce.
Select Store API: Choose your connected store.
Action: Select COD Verification.
Message Template: Choose system_cod_order_verification_new.
Country Code: Set your default country code (e.g., +880 for Bangladesh).
Buttons: Assign actions to “Confirm Order” and “Cancel Order” buttons.
Click Save.
🔹 Step 5: Customer Places a COD Order
🔹 Step 6: Customer Gets WhatsApp Message Instantly
BotSailor sends a pre-approved WhatsApp message with the order summary and buttons:
This allows users to take action instantly, improving response rates and reducing manual follow-ups.
Tips for Better COD Verification Results
Use clear and concise language in templates.
Add a slight delay (e.g., 1 minute) to avoid delivery before the WooCommerce system finishes processing.
Always test your setup with a few test orders.
Use BotSailor’s label and tag features to track confirmed vs canceled orders.
Conclusion
Automating COD order verification via WhatsApp with BotSailor not only improves your store’s efficiency but also significantly reduces order cancellation rates. By leveraging real-time messaging, you ensure that only genuine orders get processed, saving your team time, money, and effort. Start using BotSailor’s COD automation today and boost your WooCommerce store’s performance!
Frequently Asked Questions (FAQs)
What is WhatsApp COD order verification in BotSailor?
WhatsApp COD order verification is an automated workflow in BotSailor that sends a WhatsApp message to customers who place Cash-on-Delivery orders. The message includes confirmation and cancellation buttons to verify their intent before the order is processed.
Do I need a verified WhatsApp Business Account to use this feature?
Yes, you must have an active and approved WhatsApp Business Account connected to BotSailor to send template messages for COD verification.
Can I customize the COD message template in BotSailor?
You can use the pre-approved system template or create your own custom template, but custom templates must be submitted and approved by WhatsApp before they can be used.
What happens if the customer doesn’t respond to the verification message?
If the customer doesn’t respond, you can configure follow-up messages through BotSailor’s Sequence feature or manually reach out via Live Chat to confirm the order.
How long does it take for the message to be sent after a customer places an order?
The message is typically sent within the minute, based on the delay setting you configure (default is 1 minute).
Can I use this COD verification for Shopify stores too?
Yes, BotSailor supports both WooCommerce and Shopify stores. The setup process is similar, with just a switch in the store type toggle.
Is the verification process automated or manual?
It is fully automated. Once configured, BotSailor automatically detects a COD order and sends the corresponding WhatsApp message.
Can I assign tags or labels based on customer actions (confirm/cancel)?
Yes, BotSailor allows you to assign tags and labels when a customer confirms or cancels the order. This helps in segmenting subscribers and automating future follow-ups.
Do these verification messages consume credits?
Yes, each WhatsApp message sent whether it's a template or a broadcast, uses message credits according to your BotSailor plan.
Can I track which orders were confirmed or canceled via WhatsApp?
Absolutely. You can monitor response actions directly within BotSailor’s WC/Shopify Automation dashboard and also apply labels or notes to confirmed or canceled orders.